Printful

We outsource some of products as we are not able to create them on our own. For our T-Shirts, Sweatshirts, Mugs, and Spiral Notebooks, we use a company called Printful. Below are some of things you need to know before purchasing one of these items, so you can better understand where they come from, how they are made, and what to do is something arrives damaged or is incorrect.

Products are unique and produced to the Order, therefore, they cannont be canceled and are non-refundable. By submitting an Order, you acknowledge that the Order execution or Order contents (products, shipping method, delivery and return addresses) cannot be further modified. If the shipment details are incorrect, Twilight Payne Designs and Printful can not be held responsible.
If there is an issue with your order, after investigating your issue, if Printful’s Merchant Support team determines that your product is faulty, the Order or line items will be replaced or refunded at the discretion of Printful. Refunds will be issued in the form of credit.
Printful nor does Twilight Payne Designs, do not provide Refunds for Orders still in transit, unless they are deemed lost by the Printful Merchant Support team.
The customer is responsible for ensuring that the specified delivery address for each and every Order is valid and accurate. If a delivery of an Order is incomplete due to an invalid or incorrect address, Printful nor Twilight Payne Designs can be held responsible.
If tracking of an Order states that it has been delivered, yet the Customer reports it as not received, Printful and Twilight Payne Designs reserves the rights to refuse a free of charge Reprint or a Refund.
An Order can be delayed due to delays from shipping carriers. Printful and Twilight Payne Designs cannot guarantee precise delivery dates on shipping, as it is dependent on the shipping carriers. Consequently, Printful and Twilight Payne Designs assumes no liability associated with delay and does not offer any Reprints and/or Refunds caused by shipping delays.